Appeals, Examination Grievances, Test Disclosure, and Retakes
All examination scores are final. Examination scores cannot be appealed. Candidates may request a second verification of their examination score within 30 calendar days of taking their exam. To initiate this process, complete the Hand Score Request Form on the forms page.
IC&RC’s testing company will hand score the examination against the master key and send the results directly to candidates. There is a fee for this service.
Candidates who believe an unusual event or condition related to the administration of their examination caused a significant adverse effect on their performance during their examination should fill out the grievance form after their exam. If they did not submit it electronically after their exam they may email their grievance to SMT-OperationsTeam@prometric.com for investigation.
Grievances must be submitted to within 14 calendar days of the examination. Grievance statements must be submitted by email, dated, and signed. Information to include in the grievance statement should include, but is not limited to:
Prometric's will then investigate the specifics of the testing situation. When warranted, candidates will be offered a free retake. An exam grievance will not challenge the design or content of an examination nor overturn a failing score. Candidates that are offered free retakes will be refunded their grievance fee.
Candidates should be aware that IC&RC exam security and item banking procedures do not permit candidates access to exam questions, answer keys, or other secure materials related to the examination. Candidates that have questions or comments about a specific examination question should request a Comment Form from their examination proctor during a paper and pencil exam or click the Comment On This Question button for CBT exams. Candidate comments will be reviewed by IC&RC for consideration. Candidates will not be contacted regarding their comments.
To schedule a retake and clarify the mandatory waiting period, candidates should contact their local IC&RC Member Board. Contact information for all IC&RC Member Boards can be found at http://www.internationalcredentialing.org/memberboards